Helen Tambe
2/5
Story time! I have been going here since I moved to SA October last year so this hurts to write but I was left with very few options. I had previously left a review after a few sessions saying "they're the absolute best" but I spoke too soon. They say you haven't experienced much until you've seen them handle you when things are bad". I haven't had lashes done since 2019 but my court wedding's this Friday so I thought the occasion's special enough for a fix. I got my hybrid lashes done by Tori yesterday and woke up today with a visibly irritated left eye. What was most scary was the creamy mucus oozing from it. I was terrified at 5am after seeing this but couldn't do anything about it so i had to wait until they opened at 11am. Tried to book a removal but they're fully booked so I got on the waiting list. I'm in pain so I decided to do a walk in to explain my predicament and possibly get a refund of the quite pricy amount I paid for a service that wasn't atleast satisfactory. I was told the most they could do, since it was Tori's day off, was to wait for her to get back to them, and then we discuss a time of the day when she can either come in for a free removal or she can come in to fix what may be causing the irritation. I was okay with the removal even though it wasn't time definitive. My only grievance is, this is my eye we're talking about! I'm already having a bad experience with a job that was done and I'm expected to sit tight and have them work on it and may be go home to experience this horror again? A day to my wedding?!
Blossom wax, I'm not sure what I expected but I always say i believe there's exceptions to every rule. Sometimes you sacrifice your business profit for the satisfaction of a client who's been with you trusting you for various services (Brazilian wax/ underarms) and now finally learning to trust you with the more expensive services. I don't think I will be coming back just because as a client, I hope in my heart when I come in for an expensive service, and things don't go well, the business owner in good faith can show they value my satisfaction and retention more than their benefit.
