Wax, Sugar and Spa - Farmers Branch, Texas

Piyani Gandhi

I never write reviews but I need the tech to know so they improve their technique. I have had sugaring done many many times and never got the terrible reaction that I experienced here. It lasted multiple days and when I showed it to my regular tech, they said it’s because of the technique and minimal prep/post care. Ironically, all of my hairs weren’t even captured again never experienced that either. The woman also never introduced herself and barely talked to me, which came across as standoffish and rude.

Replying to the comment from owner: this is definitely the right location, because the address and name match the reminder notifications I received (see attached)

ify nne

Ive not experienced customer service as horrible as the one I had here.

I check out reviews and decided to try this place out today. I arrived 5-7 mins prior to my appointment. However when i arrived i was not sure i was in the right location and there was no one at front desk to ask for more information. There were a bunch of unopened boxes by the wall with no signs telling you what to do when you arrive.

I called out several times and knocked on the doors to see if anyone was around and finally a lady came out of one of the rooms with a nasty attitude.

She told me my appointment was not for another 1 minute, and i should sit down that she was dealing with a sensitive matter inside. When I told her that i did not appreciate the way she was talking to me. She said there was a number by the door and i should have called the number instead of screaming Hello and knocking on the doors. She called me a difficult customer and said my business was not welcome. I was so infuriated but her immediate dismissal.

I immediately asked for a refund back which i received. But my goodness, it was so horrible. I absolute hate confrontations... If she came out of the room and asked me to wait for a few minutes while she finishes up whatever she was doing I would have completely understood.

Pls treat your customers better.

IAmShasta Chosen

Based on reviews, I decided to try the Brazilian Sugaring and it CHANGED MY LIFE!!! Much safer and less painful than a typical Brazilian wax. Will never try anything else!

FYI, Erica made my experience extremely comfortable and explained the entire process throughout. She’s amazing!!! 10/10

Erin Paranuk

Erica is amazing! She is thorough, informative and always creates a great atmosphere! Their appointment availability makes getting seen a breeze. Highly recommend

Mayelly Rivera

Not to be corny but seriously as a first timer my experience couldn’t have been greater!! Erica was so great at explaining the craft and really took the time to make me feel comfortable while the sugaring took place. I went for a Brazilian and underarm and left so satisfied! I’ve never waxed or sugared before but after coming here I’m not interested in going anywhere or to anyone else!

Doriscia Lyster

Had a Brazilian sugaring for the first time ever! Amazing experience with Erica! She explained everything as she was doing it and made my shy self very comfortable. Will definitely be going back and will recommend to all my friends!

Debbie S

I booked an appointment for my first Brazilian wax based on the reviews because they were positive. I absolutely loved everything about my experience and she made me feel so comfortable. I highly recommend her!!

Kelly Savala

Erica, Erica, Erica! I recently moved to Dallas and on the recommendation of my bestfriend I went to Erica for my first sugaring of any kind as I am an avid threader. Well needless to say after my first visit I am now a huge fan of sugaring. Erica educates you on sugaring from the history, proper technique and how she came to be in this business. She makes you feel comfortable and walks you through the entire process. The facilities are clean and it's really a great experience. I wasn't sure that I would find someone as good seeming that I am from NYC but Erica has changed that thought and actually she is better. I highly recommend Erica!